Move-in/out
Deep Cleaning

Refresh & prepare your space for new occupants

 

 

 

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Move-in/out
Deep Cleaning

We ensure the space is spotless, sanitized and ready for the next occupants.

 This service is most commonly used by tenants leaving a long term residence or property owner/managers looking to prepare their space for their next guests/tenants.

We also service the real estate market by doing cleans for people moving into a new home that they have purchased, or those who are selling, looking to have the place cleaned up before showings or staged.

Move-out

Move-out cleaning is for those that are leaving their residence and are looking to leave the space in good condition for the next occupants or for thier landlords.

If you are selling your home, we will clean the space so it is staged for buyers, and all cleared out for when the sale comes.

Move-in

If you are moving into a new space and wanted to cleaned before arrival, book a move-in clean with us.

Maybe you are a property manager or landlord and the space was left in dirty condition by the last occupants. We will refresh the space so it's ready to go.

Deep Clean

For those that are currently living in a space and need help getting into the corners and hard to reach areas.

Our deep clean service can help you get on top of the dirt and give you a fresh start or a occasional refresh of your living space.

Deep Cleaning Checklist

Here's a look at our cleaning checklist for move-in/out cleans or deep cleans. It will give you an idea of what tasks we will accomplish and how we will approach cleaning your space.

Preparation

Gather Supplies

We first prepare the tools we need for the job.

For our regular residential clients, we may bring a cleaning kit and leave it at your residence for our cleaners to use when they arrive.

  • Eco-Max Cleaning Solutions

  • Microfiber cloths

  • Dusters

  • Sponges and scrub brushes

  • Mop and bucket or floor steamer

  • Vacuum cleaner with attachments.

  • Safety equipment

If needed we will bring the following items:

    • Deep cleaning tools

    • Speciality cleaning tools (tile, grout, tub, and toilet)

    • WetVac machine

    • Ladder

Declutter & Organize

Remove all items from surfaces and put away any clutter.

  • We move a reasonable item's and light appliance's to clean around.
  • If there is alot of item's to be moved, this will be ‘Add-on’ request.
  • Sort items into categories: keep, donate, discard. (Add-on request)

Maintenance & Safety Tips

Maintenance

  • Wipe down surfaces and appliances daily to prevent buildup.
  • Conduct a deep clean monthly to maintain cleanliness.

Safety

  • Use gloves to protect your hands from harsh cleaners.
  • Ensure good ventilation when using strong cleaning products.
  • Follow manufacturer's instructions for cleaning appliances and surfaces.

Bedrooms, Living Room, Halls/Entry

Dusting & Cleaning Surfaces

High areas first working our way down

  • Dust ceiling corners, light fixtures, and ceiling fans using a microfiber cloth or an extendable duster.
  • Clean air vents and replace filters if necessary. (Add-on request)

Doors, Walls and Baseboards

  • Clean door's front and back. Use Eco-Max glass cleaner for glass doors and multi-purpose cleaner for regular doors.
  • Clean door handles and touch-points, with Eco-Max multi-purpose cleaner.
  • Wipe down walls and baseboards with a damp cloth and mild cleaner.
  • Pay attention to scuff marks and stains.

Furniture

Furnature & Surfaces

  • Dust and wipe down all exterior furniture, including dressers, nightstands, and shelves.
  • Polish wood furniture with a suitable wood cleaner or polish.
  • Clean and organize the inside of drawers and closets. (Add-on request)

Leather Furniture

  • Wipe down with a damp cloth and use a leather conditioner if needed.

Wood Furniture

  • Dust with a microfiber cloth.
  • Polish with a suitable wood cleaner or polish.

Bookshelves & Cabinets or shelves - (Add-on request)

  • Remove all items and dust shelves.
  • Wipe down with a damp cloth and replace items neatly.

Upholstered Furniture

  • Vacuum sofas and chairs, including cushions, crevices, and underneath.
  • Spot clean stains with upholstery cleaner. (Add-on request)
  • WetVac spot cleaner if recommended. (Add-on request)

Wall Art & Frames

  • Dust picture frames, mirrors, and wall art.
  • Clean glass surfaces with a glass cleaner.

Decorative Objects

  • Dust and wipe down all decorative items.
  • Clean any artificial plants or greenery.

Entryway Mats & Rugs

Shake Out and Vacuum

  • Take entryway mats and rugs outside to shake out dust and dirt.
  • Vacuum both sides thoroughly.

Wash or Shampoo - (Add-on request)

  • If machine washable, wash mats and rugs according to care instructions.
  • For larger rugs, consider using a carpet cleaner or shampoo.

Storage Interiors - (Add-on request)

  • Clean storage solutions like shoe racks, coat hooks, and cubbies.
  • Organize items and return them neatly, using storage bins or baskets if necessary.

Storage Exteriors - (Add-on request)

  • Dust and wipe down any furniture, such as benches, shelves, and cabinets.

Floors

Carpeted Floors

  • Vacuum thoroughly, including under furniture.
  • Spot clean stains or consider a deep steam cleaning. (Add-on request)

Hardwood or Tile Floors

  • Sweep or vacuum to remove dust and debris.
  • Mop the floor with a suitable cleaner for your flooring type (tile, vinyl, hardwood, etc.).
  • Use a floor steamer if appropriate for a deeper clean. (Add-on request)

Electronic & Decorative Items

Television and Screens

  • Dust and clean screens with a microfiber cloth.
  • Use screen-safe cleaner if necessary.

Electronic Devices

  • Dust and wipe down remotes, gaming consoles, and other devices.

Wall Art and Frames

  • Dust picture frames, mirrors, and wall art.
  • Clean glass surfaces with a glass cleaner.

Decorative Objects

  • Dust and wipe down all decorative items.
  • Clean any artificial plants or greenery.

Final Touches

Polish & Shine

  • Polish any metal fixtures or hardware, such as door handles and hooks.
  • Clean mirrors with glass cleaner for a streak-free shine.

Lighting

  • Dust and polish light fixtures and lamps.
  • Replace any burnt-out bulbs. (Add-on request)

Laundry Service - (Add-on request)

  • Wash or dry clean throw pillows, blankets, and other fabric items.
  • Bed making services.

Replace Filters - (Add-on request)

  • Check and replace HVAC and air purifier filters if needed.

Trash and Recycling - (Add-on request)

  • Empty and clean trash and recycling bins.
  • Replace liners.

Kitchens

Appliances

Refrigerator & Freezer 

  • We provide a quick wipe of the exterior with our normal checklist.
  • Detailed deep cleaning inside will be an additional request.

Deep cleaning: Fridge - (Add-on request)

    • Empty and discard expired items.
    • Remove shelves and drawers; wash with warm, soapy water.
    • Wipe down the interior with a mixture of water and baking soda.
    • Clean the door seals and exterior.
    • Vacuum the coils at the back or bottom.

Oven & Stove

  • We provide a quick wipe of the exterior with our normal checklist.
  • Detailed deep cleaning inside will be an additional request.

Deep cleaning: Oven & Stove - (Add-on request) 

    • Remove oven racks and soak them in warm, soapy water.
    • Use a commercial oven cleaner or a baking soda and water paste to clean the oven interior.
    • Clean the stovetop with a degreaser, paying special attention to burners and knobs.
    • Wipe down the range hood and replace or clean the filter.
    • Final touch to put a Stainless protection, if needed.

Dishwasher

  • We provide a quick wipe of the exterior with our normal checklist.
  • Detailed deep cleaning inside will be an additional request.

Deep cleaning: Dishwasher - (Add-on request)

    • Remove and clean the filter.
    • Run an empty cycle with a proper solution or a cup of white vinegar.
    • Wipe down the interior and exterior.
    • Final touch to put a Stainless protection, if needed.

Microwave

  • Wipe down the interior with a damp cloth.
  • Clean the exterior, including the control panel.
  • Final touch to put a Stainless protection, if needed.
  • Stubborns spots - Fill a microwave-safe bowl with water and microwave for 3-5 minutes. Add a solution , if needed.

Small Appliances

  • Clean toasters, coffee makers, blenders, etc.
  • Empty and clean crumb trays, carafes, and other removable parts.
  • Some appliances, a detailed deep cleaning inside will be an additional request.

Cabinets & Drawers

Clean Exteriors

  • Wipe down cabinet doors, handles and drawer fronts with an Eco-Max multi - purpose cleaner or Kitchen degreaser if needed.
  • Clean the top of the kitchen cupboards. Use a kitchen degreaser, Magic Eraser, as needed. (Add-on request)

Clean Surfaces

  • Clear and clean countertops with an Eco-Max multi-purpose cleaner or Kitchen degreaser if needed.
  • Pay special attention to grout lines on tile backsplashes.

Clean Interiors - (Add-on request)

  • Wipe down the inside of all cabinets and drawers with a damp cloth.
  • Use Eco-Max multi-purpose cleaner or Kitchen degreaser if needed and use a plastic scraper to remove stubborn spots.

Sink & Faucets

Clean and Disinfect

  • Scrub the sink with a soap, rinse then add scrub N shine for final cleaning.
  • Clean and polish faucets and handles.
  • Run hot water and a bit of dish soap down the drain to clean and freshen it.

Floors

Vacuum

  • Vacuum the kitchen floor
  • Pulling out appliances to clean and vacuum behind. (Add-on request)

Mop

  • Mop with a floor cleaner suitable for your flooring type using light mop or mop bucket.

Final Touches

Walls and Baseboards

  • Wipe down walls and baseboards with a damp cloth and mild cleaner.

Trash and Recycling - (Add-on request)

  • Empty and clean trash cans and recycling bins.
  • Replace liners and ensure bins are dry before use.

Windows

  • Clean windowsills.
  • Quick clean of windows
  • Deep clean of screens and tracks . (Add-on request)

Lighting

  • Wipe down light fixtures.
  • Replace any burnt-out bulbs. (Add-on request)

Maintenance & Safety Tips

Maintenance

  • Wipe down surfaces and appliances daily to prevent buildup.
  • Conduct a deep clean monthly to maintain cleanliness.

Safety

  • Use gloves to protect your hands from harsh cleaners.
  • Ensure good ventilation when using strong cleaning products.
  • Follow manufacturer's instructions for cleaning appliances and surfaces.

Bathrooms

Shower & Tub

  • Remove and soak the showerhead in a solution to remove mineral deposits.
  • Spray tub and shower walls with a bathroom cleaner Let it sit for 10-15 minutes, then scrub with a sponge or brush.
  • Pay special attention to grout lines and corners using a toothbrush.
  • Rinse thoroughly with warm water.
  • Clean glass shower doors with a bathroom solution or glass cleaner.
  • For shower curtains, wash them in the washing machine or wipe down with a cloth and cleaner. (Upon request)

Toilet

  • Apply toilet bowl cleaner under the rim and let it sit.
  • Scrub the bowl with a toilet brush, paying attention to under the rim.
  • Wipe down the outside of the toilet, including the tank, handle, and base, with a disinfectant cleaner.

Sink & Countertops

  • Remove items from the countertop and wipe it down with an Eco-Max multi-purpose cleaner.
  • Clean the sink with a bathroom cleaner, scrubbing around the faucet and drain.
  • Rinse thoroughly and polish fixtures with a dry cloth.
  • Detailed cleaning inside will be an additional request.
  • Clean Interiors - (Add-on request)
    • Empty and wipe down the inside of cabinets and drawers.
    • Organize and declutter items before replacing them.

Mirrors & Light Fixtures

  • Spray with glass cleaner and wipe with a microfiber cloth for a streak-free finish.
  • Dust light fixtures and wipe down with a damp cloth.
  • Replace any burnt-out bulbs. (Add-on request)

Floors

  • Sweep or vacuum the bathroom floor to remove dust and hair.
  • Mop the floor with a suitable cleaner for your flooring type.
  • Wipe down baseboards with a damp cloth and Eco-Max multi-purpose cleaner. (Use duster or vacuum, if needed.)

Final Touches

Ventilation Fan

  • Dust and clean the ventilation fan cover.
  • If removable, wash it with soap and water.

Trash Can - (Add-on request)

  • Empty and clean the trash can with disinfectant.
  • Replace the liner.

Towels and Bath Mats - (Add-on request)

  • Replace dirty towels with clean ones.
  • Wash bath mats.

Restock Supplies - (Add-on request)

  • Request personal amenity set up or restocking of supplies, toilet paper, etc.

Patio & Deck

Initial Cleaning

Remove Furniture and Accessories

  • Move all furniture, plants, and accessories off the patio or deck.

Sweep or Blow Away Debris

  • Use a broom or leaf blower to remove loose dirt, leaves, and debris.

Cleaning PatioSurfaces

Pre-Rinse

  • Rinse the patio or deck with a bucket of water, garden hose or pressure washer to remove loose dirt and debris.

Prepare Cleaning Solution

  • Mix a mild detergent or deck cleaner with water in a bucket according to the product instructions.

Scrub the Surface

  • Use a scrub brush with a long handle to scrub the surface with the cleaning solution.
  • Pay special attention to stains, mildew, and high-traffic areas.
  • Use a stiff-bristle brush for tougher stains and a soft-bristle brush for delicate surfaces.

Rinse Thoroughly

  • Rinse the entire patio or deck with a garden hose or pressure washer, ensuring all soap and residue are removed.

Cleaning Furniture & Accessories

Clean Furniture

  • Wipe down outdoor furniture with a damp cloth and mild detergent.
  • Rinse thoroughly and let dry before returning to the patio or deck.

Clean Accessories

  • Clean planters, decor, and other accessories with a damp cloth and mild detergent.
  • Rinse thoroughly and let dry.

Final Touches

Inspect and Treat Wood (if applicable)

  • Inspect wooden decks for any signs of damage or rot.
  • Apply a wood sealer or stain if necessary to protect the wood.

Rearrange Furniture and Accessories

  • Once everything is dry, return furniture and accessories to the patio or deck.

Specialty Cleaning Services

Not all move-in/out cleans or deep cleans are alike, and sometimes it may be beneficial to add specialty cleaning services to your cleaning appointment. See our additional specialty services and cleaning processes below.

Request to add-on any of these services to your next clean.

Appliances

Refrigerator & Freezer

  • We provide a quick wipe of the exterior with our normal checklist.
  • Detailed deep cleaning inside will be an additional request.

Deep cleaning: Fridge - (Add-on request)

    • Empty and discard expired items.
    • Remove shelves and drawers; wash with warm, soapy water.
    • Wipe down the interior with a mixture of water and baking soda.
    • Clean the door seals and exterior.
    • Vacuum the coils at the back or bottom.

Oven & Stove

  • We provide a quick wipe of the exterior with our normal checklist.
  • Detailed deep cleaning inside will be an additional request.

Deep cleaning: Oven & Stove - (Add-on request) 

    • Remove oven racks and soak them in warm, soapy water.
    • Use a commercial oven cleaner or a baking soda and water paste to clean the oven interior.
    • Clean the stovetop with a degreaser, paying special attention to burners and knobs.
    • Wipe down the range hood and replace or clean the filter.
    • Final touch to put a Stainless protection, if needed..

Dishwasher

  • We provide a quick wipe of the exterior with our normal checklist.
  • Detailed deep cleaning inside will be an additional request.

Deep cleaning: Dishwasher - (Add-on request)

    • Remove and clean the filter.
    • Run an empty cycle with a proper solution or a cup of white vinegar.
    • Wipe down the interior and exterior.
    • Final touch to put a Stainless protection, if needed.

Small Appliances

  • Microwave

    • Wipe down the interior with a damp cloth.
    • Clean the exterior, including the control panel.
    • Final touch to put a Stainless protection, if needed.
    • Stubborns spots - Fill a microwave-safe bowl with water and microwave for 3-5 minutes. Add a solution , if needed.

    Small Appliances

    • Clean toasters, coffee makers, blenders, etc.
    • Empty and clean crumb trays, carafes, and other removable parts.
    • Some appliances, a detailed deep cleaning inside will be an additional request.

Blinds

Preparation

Gather Supplies

  • Vacuum cleaner with brush attachment
  • Microfiber cloths or dusting mitt
  • Mild detergent or a vinegar and water solution
  • Bucket
  • Soft brush or sponge
  • Old towels or drop cloth
  • Rubber gloves
  • Step ladder (if necessary)

Protect the Area

  • Lay old towels or a drop cloth beneath the blinds to catch any dust or drips.

Dusting & Vacuuming

Close the Blinds

  • Close the blinds fully so that one side of the slats is facing you.

Dust the Blinds

  • Use a microfiber cloth, dusting mitt, or the brush attachment on the vacuum cleaner to remove dust. Start from the top and work your way down, wiping each slat individually.
  • For vertical blinds, start at the top and work your way down each slat.

Reverse the Blinds

  • Rotate the blinds to close them in the opposite direction and repeat the dusting process on the other side.

Blind Deep Cleaning

Spot Cleaning

  • Mix a mild solution in a bucket.
  • Dampen a microfiber cloth or sponge in the cleaning solution and wring it out well.
  • Gently wipe any spots or stains on the blinds.

Cleaning Fabric Blinds

  • For fabric blinds, use a vacuum cleaner with an upholstery attachment to gently vacuum the fabric.
  • For stubborn stains, use a fabric-safe cleaner following the manufacturer’s instructions.

Cleaning Metal, Vinyl, or Plastic Blinds. (only for exceptionally dirty blinds)

  • Remove the blinds from the window if they need a thorough cleaning.
  • Fill a bathtub or large basin with warm water and a small amount of mild detergent.
  • Submerge the blinds and let them soak for a few minutes.
  • Use a soft brush or sponge to gently scrub each slat.
  • Rinse the blinds with clean water and hang them to dry completely before rehanging.

Maintenance & Safety Tips

Maintenance tips

  • Regularly dust blinds to prevent buildup.
  • Spot clean any stains as soon as they appear to avoid permanent marks.
  • Perform a deep clean every few months, or more frequently if the blinds are in high-traffic areas or exposed to kitchen grease or cigarette smoke.

Safety tips

  • Use a sturdy step ladder for high blinds.
  • Wear rubber gloves to protect your hands from cleaning solutions.
  • Ensure good ventilation if using commercial cleaners.

Interior Windows, Tracks, Screens

Preparation

Gather Supplies

  • Window cleaner
  • Microfiber cloths or lint-free rags
  • Squeegee
  • Soft-bristle brush or dusting wand
  • Vacuum cleaner with a brush attachment
  • Bucket
  • Rubber gloves
  • Step ladder (if necessary)

Clear the Area

  • Remove any objects, curtains, blinds, or shades from around the window area.
  • Place a drop cloth or old towels on the floor to catch any drips.

Dusting & Vacuuming

Dust the Windows and Frames

  • Use a soft-bristle brush or dusting wand to remove loose dust and cobwebs from the window panes, frames, and sills.

Vacuum the Window Tracks and Sills

  • Use the brush attachment on the vacuum cleaner to thoroughly clean the tracks and sills.

Cleaning the Glass

Apply the Cleaning Solution

  • Spray the window cleaner generously on the glass, starting from the top and working your way down.
  • For large windows, work in small sections to prevent the cleaner from drying before you wipe it off.

Wipe the Glass

  • Use a microfiber cloth or a lint-free rag to wipe the glass in a circular motion to remove dirt and grime.
  • For streak-free results, follow up by wiping the glass with a dry, clean microfiber cloth.

Use a Squeegee

  • For larger windows, use a squeegee to remove the cleaning solution. Start at the top of the window and pull the squeegee down in a straight line, wiping the blade with a cloth after each pass.

Check for Streaks

  • Inspect the glass from different angles to ensure there are no streaks or smudges. Re-clean any spots as necessary.

Frames, Sills, and Tracks

Clean the Window Frames and Sills

  • Wipe down the frames and sills with a damp cloth and a mild cleaning solution. Pay special attention to corners and crevices.

Clean the Window Tracks

  • Use a damp cloth or an old toothbrush to clean the tracks. For stubborn dirt, use a mixture of baking soda and water as a gentle abrasive.

Safety Tips

Safety tips

  • Always use a sturdy step ladder for high windows.
  • Wear rubber gloves to protect your hands from harsh cleaners.
  • Ensure good ventilation if using commercial window cleaners.

Carpet & Upholstery

Preparation

 Gather Supplies
  • Vacuum cleaner with attachments
  • Carpet cleaner or shampooer
  • Upholstery cleaner
  • Spot cleaning solution
  • Soft-bristle brush
  • Microfiber cloths
  • Baking soda
  • Bucket
  • Gloves

Carpet Cleaning

Vacuum Thoroughly

  • Remove any loose dirt, dust, and debris.
  • Use attachments to vacuum edges, corners, and under furniture.

Spot Cleaning

  • Treat stains with a spot cleaning solution.
  • Blot the stain with a microfiber cloth, starting from the outside and working inward.
  • Avoid rubbing, which can spread the stain.

Pre-Treatment

  • Apply a carpet pre-treatment solution to high-traffic areas and stains.
  • Allow it to sit for the recommended time on the product label.

Deep Cleaning

  • Use a carpet cleaner or shampooer according to the manufacturer's instructions.
  • Clean in a systematic pattern, ensuring even coverage.
  • Avoid over-wetting the carpet.

Rinse (if applicable)

  • If using a shampooer, rinse the carpet with clean water to remove any soap residue.
  • Make sure to extract as much water as possible.

Drying

  • Allow the carpet to dry completely before walking on it.
  • Use fans or open windows to speed up drying time.

Final Vacuum

  • Once the carpet is dry, vacuum again to lift the fibers and remove any remaining dirt.

Upholstery Cleaning

Vacuum Thoroughly

  • Use the upholstery attachment to remove dust, dirt, and debris from furniture.
  • Pay attention to seams, crevices, and under cushions.

Spot Cleaning

  • Treat stains with an appropriate upholstery cleaner.
  • Blot the stain with a microfiber cloth, working from the outside in.
  • Avoid saturating the fabric.

Deep Cleaning

  • Check the furniture care label for cleaning codes and recommended methods.
  • Use an upholstery cleaner or steam cleaner if appropriate.
  • Clean in small sections to ensure even coverage and avoid over-wetting.

Drying

  • Allow the upholstery to dry completely.
  • Use fans or open windows to speed up drying time.

Final Touches

  • Once dry, vacuum the upholstery again to lift the fibers.
  • Fluff cushions and pillows.

Maintenance & Safety Tips

Maintenance tips

  • Regularly vacuum carpets and upholstery to prevent dirt buildup.
  • Address spills and stains promptly to prevent setting.
  • Consider professional cleaning once or twice a year for deep cleaning.

Safety tips

  • Test cleaning solutions on a small, inconspicuous area before full application.
  • Use gloves to protect your hands from cleaning chemicals.
  • Ensure good ventilation when using strong cleaning products.

Floor Protect & Polish

Preparation

Sweep or Vacuum:

  • Remove loose dirt and debris using a broom or vacuum with a soft brush attachment.

Mop the Floor:

  • Use a damp (not wet) microfiber mop and a cleaner specifically designed for hardwood floors.
  • Avoid excess water as it can damage the wood.

Spot Clean:

  • For stubborn spots, use a soft-bristle brush and a small amount of cleaner.
  • Wipe the area with a damp cloth and dry immediately.

Floor Rejuvenation

Apply Floor Rejuvenator:

  • Choose a hardwood floor polish or rejuvenator.
  • Follow the product instructions carefully.
  • Apply the product evenly using a clean microfiber mop.
  • Allow the floor to dry completely before walking on it.

Maintenance & Safety Tips

Regular Maintenance:

  • Sweep or vacuum regularly to prevent dirt and debris from scratching the floor surface.

Avoid Harsh Chemicals:

  • Always use cleaners specifically designed for your floor type to avoid damage.

Use Area Rugs:

  • Place rugs in high-traffic areas to protect the floor.

Furniture Pads:

  • Use pads under furniture legs to prevent scratches.

FAQs

What are all the specialty cleaning services you offer?

  • WetVac Carpet/Upholstery Cleaning
  • Floor Protect & Polish
  • Vehicle Cleaning & Detailing
  • Appliances: inside & out of the microwave, fridge, stovetop, ovens, and dishwashers.
  • Pulling out and cleaning behind Oven and Fridge.
  • Degreasing the top of Kitchen cupboards
  • Blinds dusting.
  • Deep cleaning light fixtures.
  • Interior Window Cleaning, tracks, and screens.
  • Exterior Window Cleaning (requires special estimate)
  • Deep wiping of baseboards.
  • Deep wall scrubbing / paint prep.
  • Fireplace Clean-out.
  • Patio/Deck Cleaning.
  • Garage/shop cleaning
  • Post Constrcution Cleaning
  • Organization services
  • Laundry services (wash, dry, fold)
  • Pet hair & dander
  •  

Do I need a deposit and how does payment work?

  • We require a 50% deposit on the clean, or a $50 authorization/deposit on a valid Credit Card to secure your booking for all deep cleans, move-in/out cleans, or speciality cleans. This helps us cover initial costs and ensures your spot on our schedule. The remaining balance will be due upon completion of the service.
  • Payment is due upon completion of services.
  • Billable hours are in accordance with the number of cleaners assigned to a job (ex. 2 cleaners working for 2 hours each, equals 4 billable cleaning hours).
  • We accept online payments through our secure platform, as well as etransfer, and credit card. Contact us if you are interested in paying by check or cash.

What if I have to cancel or reschedule?

Life happens, and if you need to reschedule a clean, simply get in touch ideally within 48 hours of the appointment, and we will be happy to move it for you.

  • We require a minimum notice of 24 hours for cancellations or rescheduling.
  • A cancellation fee may apply for appointments canceled less than 24 hours before the scheduled time. Typically, this is a 2 hour charge.

How accurate are your arrival times?

  • Estimated arrival time is always a given estimate and accuracy may depend on location, our team schedule, and daily circumstances.
  • We book arrival times in 30 minute windows in the mornings (ex. 9:00am-9:30am), and 60 minute arrival windows in the afternoons (ex. 1:00pm-2:00pm), as often our days can be unpredictable.
  • If you require a strict arrival time, get in touch and we will do our best to accommodate your needs!

How do I ensure I am happy with the clean?

  • We strive for customer satisfaction and will work with you closely to ensure we are aligned before arriving for your deep clean. We are always open to suggestions and always welcome feedback.
  • If you is not satisfied with the service, we will make reasonable efforts to address and resolve the issue so you leave feeling satisfied.
  • Before and After Photos: For quality assurance, we take before and after photos of every clean. These can be provided to you upon request. If you prefer not to have photographs taken in your space, simply inform us, and we will exclude this from our cleaning checklist.

Are you insured if anything were to happen?

  • Clean Victoria is bonded, fully insured and takes utmost care during cleaning services.
  • Our employees are WorkSafe BC insured and trained with our safety standards and measures.

Do I have to sign up for a contract?

Heck no! At Clean Victoria, we don't make you sign a contract that locks you into a specific schedule. We simply want to provide you with a great clean that is tailored to your needs and fits your schedule. You can cancel anytime as per our terms of service.

Eco Cleaning Practices

All Natural

We use primarily all eco-friendly & biodegradable cleaning solutions that are non-toxic and safe for your living environment.

EcoMax

We partner with EcoMax solutions for all of our cleaning products.

Learn more about EcoMax and our comitment to eco products.

Earth-Friendly

We follow waste management best practises to ensure recycling is sorted, organics are composted, and reduce what enters our landfills.

✅ Insured & Bonded

We are fully bonded, with business liability insurance, WorkSafe insurance, and background checks so you can maintain peace of mind while we are serving you.

⭐️ Fully Trained Team

Our team is fully trained to our high cleaning standards of quality and consistency. We use professional cleaning techniques, the tools and solutions we use, and health and safety standards.

📍 Locally Owned

We are locally owned and operated focusing on serving the community. Victoria BC is our home and we take pride in contributing positively to our city by help our shared spaces thrive.